Anydesk Soft

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The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.

Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.

How to reset 2FA / Two Factor Authentication

Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access

I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.

Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal

See Registration to register the client to a license.

Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.

Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.

Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.

How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.

Can I transfer files with AnyDesk?

How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.

Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.

Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias

Does AnyDesk support Windows server?

Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).

AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.

Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.

Can another user connect to me via Browser or my website?

Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions

How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.

Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.

Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access

I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.

I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.

Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.

Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.

Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)

AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall

Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.

Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.

Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android

Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App

How can I close sessions from other devices to free sessions?

Anydesk For Windows 10

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal

I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.

I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.

AnyDesk

Developer(s)

AnyDesk Software GmbH, Germany

Stable release(s)[±]

Windows	6.2.2 / ^[1]
macOS	6.1.1 / ^[2]
Linux	6.1.0 / ^[3]
Free BSD	6.1.0 / ^[4]
Raspberry Pi	6.1.0 / ^[5]
Android	6.1.6 / ^[6]
iOS	5.3.0 / ^[7]
Chrome OS	6.0.4 / ^[8]

Operating system

Windows, macOS, Linux, Android, iOS, FreeBSD, Raspberry Pi

Type

Remote desktop software, Remote administration, Remote support

License

Proprietary software

Website

anydesk.com

AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform independent remote access to personal computers and other devices running the host application.^[9] It offers remote control, file transfer, and VPN functionality.

Company[edit]

AnyDesk Software GmbH was founded in 2014 in Stuttgart, Germany and has gone worldwide, with subsidiaries in the US and China.^[10]

In May 2018, AnyDesk secured 6.5 million Euros of funding in a Series A round led by EQT Ventures.^[11]^[12] Another round of investment in January 2020 brings AnyDesk to over 20 million Dollars of combined funding.^[13]

Software[edit]

AnyDesk uses a proprietary video codec 'DeskRT' that is designed to allow users to experience higher-quality video and sound transmission while reducing the transmitted amount of data to the minimum.^[11]

With its three megabyte total program size, AnyDesk is noted as an especially lightweight application.

Features[edit]

Availability of features is dependent upon the license of the individual user. Some main features include:^[14]

Remote access for multiple platforms (Windows, Linux, macOS, iOS, Android, etc.)
Remote Print
Unattended access
Whiteboard
Auto-Discovery (automatic analysis of local network)
Chat-Function
REST-API
Custom-Clients
Session protocol
Individual host-server

Security[edit]

AnyDesk uses TLS-1.2 with authenticated encryption. Every connection between AnyDesk-Clients is secured with AES-256. When a direct network connection can be established, the session is endpoint encrypted and its data is not routed through AnyDesk servers.^[15] Additionally, whitelisting of incoming connections is possible.^[16]

Abuses[edit]

AnyDesk can be optionally installed on computers and smartphones with full administrative permissions, if the user chooses to do so.^[17] It therefore should, like all remote desktop applications, be used with caution as it may result in a remote full access to the device via the internet.

Mobile access fraud[edit]

In February 2019, Reserve Bank of India warned of an emerging digital banking fraud, explicitly mentioning AnyDesk as the attack channel.^[18] The general scam procedure is as follows: fraudsters get victims to download AnyDesk from the Google Play Store on their mobile phone, usually by mimicking the customer service of legitimate companies. Then, the scammers convince the victim to provide the nine-digit access code and to grant certain permissions.^[19] After permissions are obtained and if no other security measures are in place, the scammers usually transfer money using the Indian Unified Payment Interface.^[20] A similar scam took place in 2020 according to Kashmir Cyber police.^[21]

Bundling with ransomware[edit]

In May 2018, the Japanese cybersecurity firm Trend Micro discovered that cybercriminals bundled a new ransomware variant with AnyDesk, possibly as an evasion tactic masking the true purpose of the ransomware while it performs its encryption routine.^[22]^[23]

Technical support scams[edit]

Scammers have been known to use AnyDesk and similar remote desktop software to obtain full access to the victims' computer by impersonating a technical support person.^[24]^[25]^[26] The victim is asked to download and install AnyDesk and provide the attackers with access. When access is obtained, the attackers can control the computer and move personal files and sensitive data.

In 2017, the UK based ISPTalkTalk banned AnyDesk and similar software from all its networks after scammers cold called victims and talked them into giving access to their computer. The software was removed from the blacklist after setting up a scam warning.^[27]

References[edit]

^'Download AnyDesk for Windows'. AnyDesk. 18 February 2021.
^'Download AnyDesk for macOS'. AnyDesk. 27 January 2021.
^'Download AnyDesk for Linux'. AnyDesk. 28 January 2021.
^'Download AnyDesk for FreeBSD'. AnyDesk. 28 January 2021.
^'Download AnyDesk for Raspberry Pi'. AnyDesk. 28 January 2021.
^'AnyDesk remote PC/Mac control'. GooglePlay. Google. Retrieved 21 January 2021.
^'AnyDesk on the App Store'. App Store. Apple. Retrieved 18 January 2021.
^'Download AnyDesk for Chrome OS'. AnyDesk. 28 July 2020.
^'Innovative and Reliable: Our Features'. AnyDesk. Retrieved 2020-05-25.
^'AnyDesk verspricht PC-Fernsteuerung in Echtzeit'. deutsche-startups.de (in German). Retrieved 2018-08-21.
^ ^a^b'AnyDesk scores €6.5M for its remote desktop software – TechCrunch'. techcrunch.com. Retrieved 2018-06-15.
^'EQT Ventures' investment in AnyDesk'. eqtventures.com. Retrieved 2018-08-22.
^Partners 2020 (https://www.insightpartners.com/), Insight (2020-01-22). 'Global Software Innovator, AnyDesk, Launches Expansion with Leading Growth Equity Investor, Insight Partners | News & Press'. Insight Partners. Retrieved 2020-05-25.
^'Category:Features - AnyDesk Help Center'. support.anydesk.com. Retrieved 2020-05-25.
^'Security - AnyDesk Help Center'. support.anydesk.de. Retrieved 2018-08-21.
^'Access and Session Requests - AnyDesk Help Center'. AnyDesk Help Center. Retrieved 2018-08-22.
^'Administrator Privileges and Elevation (UAC) - AnyDesk Help Center'. support.anydesk.com. Retrieved 2019-07-30.
^KVN, Rohit (2019-02-18). 'RBI malware warning: Refrain from installing 'AnyDesk' mobile app or else risk losing bank balance'. International Business Times, India Edition. Retrieved 2019-02-19.
^'RBI AnyDesk Warning: This app can steal all money from your bank account, never download'. Zee Business. 2019-02-17. Retrieved 2019-02-19.
^'RBI Cautions Against Fraudulent Transactions On UPI Platform'. BloombergQuint. Retrieved 2019-02-19.
^'Cyber Police Kashmir unearths 'AnyDesk' online fraud'. www.daijiworld.com. Retrieved 2021-02-25.
^'Legitimate Application AnyDesk Bundled with New Ransomware Variant - TrendLabs Security Intelligence Blog'. 2018-05-01. Retrieved 2018-08-28.
^'WanaCrypt Ransomware – 202 N Van Buren Rd Ste E Eden, NC 27288'. www.microsupportsystems.com. Retrieved 2018-08-28.
^'As social engineering activities increase buyer beware of tech support scams'. Verizon Enterprise Solutions. Archived from the original on 2017-12-01. Retrieved 2018-08-28.
^'How to avoid being a tech support scam victim | thinkbroadband'. www.thinkbroadband.com. Retrieved 2018-08-28.
^'02085258899 - tech support scam (using anydesk.com, teamviewer.com and supremofree.com)'. blog.dynamoo.com. Retrieved 2018-08-28.
^'ISP customer data breach could turn into supercharged tech support scams'. Naked Security. 2017-03-20. Retrieved 2018-08-06.

Anydesk Software For Mac Free Download

External links[edit]

Official website

Anydesk Software News

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